Grievance Portal - Student Guidelines

1. Purpose

The Grievance Portal provides students with a secure and organized system to submit complaints regarding academic, administrative, or campus-related issues. The guidelines below help students navigate the portal efficiently.

2. User Registration & Login

• Create an account using your credentials.
• Verify your email by the mail sent by our portal.
• Login to access your dashboard and submit complaints.
• Keep your password secure and do not share it with others.

3. Submitting a Complaint

• Go to the “Complaints” page.
• Type the relevant category (Academic, Facility, Technical, Other).
• Provide a detailed description.
• Submit the form.

4. Tracking Complaints

• Access your dashboard to view all submitted complaints.
• Check the status: Pending, In Progress, or Resolved.
• Admins review complaints and update status until resolution.

5. Rules & Conduct

• Submit only genuine complaints. False complaints may result in account suspension.
• Respect privacy and confidentiality of other students.
• Use appropriate language in your submissions.
• Do not bypass the portal for complaint follow-ups.

6. Support & Feedback

• For technical support, use the Contact Page.
• For urgent matters, email vp3301716@gmail.com with your Complaint ID.
• Provide feedback to improve the portal through the Contact Page.

7. Confidentiality

All complaints and student information are kept confidential. Only authorized college personnel can access complaint details.